FAQ

New clients receive a free 1-hour consultation, while existing clients get 30 minutes of free consultation. For additional consulting services, charges are based on the scope and duration of the project. Please contact us for a detailed quote.

Yes, we provide a comprehensive guide to help you access your website statistics anytime you need without having to contact us. Additionally, our support team is available to assist you if you encounter any issues.

Yes, we have extensive experience designing websites for various business types, including those in the health and wellness and career consulting sectors. We value your expertise in your business and ensure to ask insightful questions to guide you through the process. Our development process combines best practices in website design and small business marketing with your unique needs to deliver a results-focused website.

There should be no downtime in your existing site as the new website goes live. The period between making a site ‘go live’ and all the world seeing it is called propagation. Since the internet is made up of a great number of networks, internet service providers, and computers in general, there may be a time when one person sees the new website while someone else still sees the old one. However, at no point should you be in a situation where no website is being viewed during a time of propagation. That being said, we don’t own the internet so stranger things have happened…but it’s not supposed to.

There’s not one single answer to this question but starting at $650. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your small business. We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment.

On average, we shoot for a two to eight week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session to help get you on your way. (Note: We love to answer your questions!)

For most projects, payments are made in equal installments at the start, midway, and end of the project. We can also set up a payment schedule that suits your needs. We accept checks, PayPal, installment plans, and all major credit cards, including Google Pay and Apple Pay.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can recommend copywriters who can help clean up or write original content for you at an additional cost.

We are just an email away at theservicedesk@santanaglobal.com! We’re here to assist you as much or as little as you need, and we won’t disappear after the site is launched. With years of experience, we are committed to being available for your ongoing support.